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Am I expected to pay for the repair before or is payment due upon receipt?

Since every kind of repair we perform is different, payment is due upon receipt.

Are the repair technicians at TalkTonez able to repair a water damaged phone?

There is a very high success rate in TalkTonez technicians being able to restore electronic devices that have suffered water damage.
A water damaged phone or other tech should be brought in as soon as possible after the damage occurs.

Can TalkTonez backup data on my device?

Yes! If you want to backup data stored on your device, you have come to the right place! TalkTonez technicians are fully capable of backing up data to ensure you do not lose any of it.

How much am I expected to pay for shipping when I use the mail-in service?

Customers are able to pick the shipping method of their choice.
Customers are also encouraged to use a shipping method that includes both insurance and a tracking number. If customers want their electronic device rushed back to them, they have the option to have their item sent back to them via priority shipping and they will be charged accordingly.

If I currently have a warranty protection on my device, will any repairs you do make my warranty void?

When your item becomes damaged, your warranty protection becomes void.

If I really need my item repaired as quickly as possible, how can I be sure your mail-in services are fast enough?

If you need your item sent back in a faster manner than regular mail services, let our staff know and we will be able to send your item back to you by priority shipping with an extra cost.

My toddler dropped my phone in the toilet, what do I do?

Remove the battery immediately. Bring your liquid damaged item to TalkTonez and we will gladly take over from there!

What does the repair price estimate include? Does it include just the labor?

The repair price estimate we give you includes parts and labor.

What is going to happen if I no longer wish to have my electronics repair done at TalkTonez?

If you make the decision that you no longer want to have your electronics repair work done by TalkTonez, you may be charged a fee.This fee can be waived if you decide to donate your electronic device to our recycling program.

Will my repair cause data loss on my device?

Sometimes certain damage your electronic device receives may cause data loss, but nothing that the TalkTonez technicians do will cause loss of data.


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